Send incoming calls to the right call center agents. Set up your IVR any way you want.
Allow callers to select which department they need to speak with from the dialpad menu.
Distribute calls based on business hours, technical support level, IVR options, and more.
Manage customer interactions like a pro. Don’t let your customers repeat requests.
Connect customers with the right agents and solve their problems the first time—no matter where they are.
Optimize agent schedules to minimize downtime and prevent long hold times for customers.
Improve sales and service with real-time reports, agent monitoring, and in-depth customer surveys.
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